![]() ![]() ![]() However the situation developed next, we hope that both parties were able to resolve their differences amicably. They had apparently grown frustrated after trying to explain the situation to the customer multiple times, to no avail. While the HBB owner admitted that they may have come across as angry, they claimed that they didn’t mean to be rude. Having to arrange for a single, separate delivery would thus incur more costs from the courier. But when the customer asked for a timing out of the promo period, the HBB had to quote a higher delivery price as they schedule the bulk of their deliveries during that window. Therefore, when the customer requested for a change in delivery address from East Coast Park Carpark D to Sengkang, the HBB tried to accommodate. They also specified that it was only available between 2pm-5pm on weekdays. In response to queries from MS News, the HBB owner explained that they had stated clearly that the free delivery promo was applicable to residential addresses only. HBB owner claims conditions of promo were clear ![]()
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